Self-service is a built-in feature which enables the customers to access their data securely 24⁄7. Self-service provides the following functions
Customers can login using passwords they created or using
OTP ( one time password).
Self-service works in conjunction with the user-management feature.
Self service brings some obvious and not so obvious benefits. These includes
Reduced dependence on support or administrative staff on customer enquiries.
Better productivity for staff
Better customer experience.
Reduced no shows and administrative over head associated with it.
Compliance to security and data privacy issues.
24⁄7 access for everyone including staff
Self-service is service component within BookAndPay application. It gets deployed when you deploy the application. Details of how to deploy BookAndPay application can be found in the deployment guide
Like other services, you have to configure the self-service after deployment. Details of the user configurable parameters related to self-service can be found in the configuration guide