Messaging

managing notifications in booking management software system

Overview

Messaging allow you to define the notifications to your customers. It is fully customizable.

  • Customize message content using templates
  • Define how to send, who to send and what to send using messaging rules.

For example you can define

Rule 1 Send Email using Thank you template for booking 5 sec after bookingConfirmation to attendee

Rule 2 Send Email using 24hr reminder template 24hr before bookingEvent to attendee

Rule 3 Send SMS using Booking details template 5 mins after bookingConfirmation to [email protected]

Channels

The following channels are supported

  • Email
  • SMS

WhatsApp: WhatsApp is supported only in some versions. Please contact us if you need WhatsApp messaging support.

SMS: SMS is supported only for some countries and for some versions or pricing plans.

Templates

Message templates enable you to define the contents of the message. To customize templates to your needs, use variables.

To create or update a template, select Settings and select Message. Click Message Templates.

template list in booking management software system template list in booking management software system

Auto provisioned templates: If you use auto configuration to enable booking for assets, some default templates will be automatically created. You can update those default templates if required.

You may use variables in a template.

template variables

You may use variables in a templates.

Variables should be inserted in double curly braces. e.g {{user_first_name}}

There are three different types of variables you can use within templates

  1. System pre-defined variables.

  2. Asset attributes are variables. See supported asset attributes.

  3. You can create your own variables using custom asset attributes.

Pre-defined variables.

List of predefined system variables are below

  • booking_event_start_time
  • booking_event_end_time
  • user_name
  • user_first_name
  • user_last_name
  • repeat_frequency
  • until_date
  • repeat_interval
  • no_of_occurrences
  • email
  • mobile
  • booking_confirmation_url
  • booking_verification_url
  • booking_group_id
asset attribute variables.

All asset attributes can be used as template variables. For example you can use location as a template variable using double curly braces {{location}}

custom variables using custom asset attributes.

You can create your own variables using custom asset attributes. For example you can create a new custom asset attribute called Google Map URL to include the driving directions in the message. You can use that in the template using double curly braces. E.g {{google_map_url}}

Rules

Message rules allow you to define what, who, and how to send a message. Some example illustrate message rules better.

Rule 1 Send Email using Thank you template for booking 5 sec after bookingConfirmation to attendee

Rule 2 Send Email using 24hr reminder template 24hr before bookingEvent to attendee

Rule 3 Send SMS using Booking details template 5 mins after bookingConfirmation to [email protected]

To create or update a message rule, select Settings and select Message. Click Message Rules.

message rule create in booking management software system

SMS channel: SMS is available only in some countries, versions and subscriptions.

Auto provisioned message rules: If you use auto configuration to enable booking for assets, some default rules will be automatically created. You can update those default rules if required.

Rule Association

Message rule associations allow you to associate a message rule with a bookable asset.

To create or update a message rule, select Settings and select Message. Click Message Rule Associations.

You can associate multiple rules with an asset. For example, there may be a rule to send a confirmation email, reminder 24 hours prior to booked event time, a payment reminder notification rule 24 hours after booking, a rule to send to employees / asset owner when a customer makes a booking.

message rule association in booking management software system

Auto provisioned message rule associations: If you use auto configuration to enable booking for assets, some default rule associations will be automatically created. You can update those default rule associations if required.

SMS

SMS is disabled by default. You need to purchase SMS credit before enabling SMS for messaging.

The number of SMS message you need depends on your messaging rules. E.g You may use SMS for booking confirmation, but may use email for booking reminders or you may decide to send reminders by email and SMS

Note: Unused SMS credits are non refundable after expiry.

The cost of SMS varies by country. This is because the cost of SMS varies significantly from one country to another. For example its lot cheaper in USA and some Asian countries such as India, but lot more expensive in European countries.

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